Maintenance and Support

At Leo Informatique, we recognize that maintaining the health and performance of your IT infrastructure is crucial for uninterrupted business operations. With over 30 years of experience in the IT industry, we offer comprehensive maintenance and support services designed to ensure the longevity and efficiency of your technology investments. Our dedicated team of professionals provides timely and reliable services, allowing you to focus on your core business activities with peace of mind.

Annual Maintenance Contracts (AMC)

Our Annual Maintenance Contracts (AMC) are designed to provide proactive and preventive maintenance for your IT systems. With an AMC, you receive regular check-ups, updates, and optimization of your hardware and software, ensuring that your systems run smoothly and efficiently. Key benefits of our AMC include:

  • Regular Preventive Maintenance: Scheduled maintenance visits to check and optimize your systems, preventing potential issues before they arise.
  • Priority Support: AMC customers receive priority support, ensuring faster response times and resolution of issues.
  • Cost-Effective Solutions: Our AMC offers a cost-effective approach to maintaining your IT infrastructure, reducing the risk of unexpected breakdowns and costly repairs.

On-Call Services

For clients who prefer flexibility, our on-call services provide immediate support whenever you need it. Whether you encounter a sudden issue or require urgent assistance, our team is just a call away. Our on-call services include:

  • Rapid Response:Quick and efficient response to your support requests, minimizing downtime and disruption.
  • Expert Troubleshooting: Our skilled technicians diagnose and resolve issues promptly, ensuring your systems are back up and running in no time.
  • Flexible Scheduling: Services are available on-demand, allowing you to get the support you need when you need it.

Repairs and Upgrades

Maintaining the optimal performance of your IT hardware is essential for business productivity. We offer professional repair and upgrade services for servers, laptops, PCs, printers, and other IT hardware. Our services include:

  • Hardware Repairs: From minor repairs to major hardware replacements, our technicians are equipped to handle a wide range of issues.
  • System Upgrades: Keep your systems up-to-date with the latest technology. We provide upgrades for memory, storage, processors, and other components to enhance performance.
  • Preventive Maintenance: Regular check-ups and cleaning to prevent hardware failures and extend the lifespan of your equipment.

Technical Support

Our technical support team is dedicated to providing exceptional service and assistance. We offer both remote and on-site support to address any technical issues you may encounter. Our support services include:

  • Remote Support: Using advanced remote access tools, our technicians can diagnose and resolve issues quickly without the need for an on-site visit.
  • On-Site Support: For more complex issues that require physical intervention, our field engineers provide prompt on-site support.
  • Help Desk Services: Our help desk is available to assist with any queries or technical problems, ensuring you have the support you need at all times.

Customized Maintenance Plans

We understand that every business has unique needs, which is why we offer customized maintenance plans tailored to your specific requirements. Our team works with you to develop a maintenance strategy that aligns with your business goals and budget. Customized plans may include:

  • Tailored Service Packages: Choose from a range of services and frequencies that best suit your needs.
  • Scalable Solutions: As your business grows, our maintenance plans can be adjusted to accommodate increased demands and additional infrastructure.
  • Comprehensive Coverage: From basic support to comprehensive maintenance, we provide the level of service that fits your operational requirements.

Expert Team and Support

Our team of highly qualified engineers and technicians is at the core of our maintenance and support services. With extensive experience and technical expertise, our professionals ensure that your IT infrastructure remains reliable and efficient. We provide continuous training and development for our staff to stay updated with the latest technologies and best practices.

Strategic Location for Optimal Service

Our office and workshop are strategically located in Byculla (W), equidistant from Byculla and Mahalaxmi railway stations. This prime location enables us to efficiently dispatch engineers and coordinate calls to any part of Mumbai. Our call coordinator supports and directs all field engineers, ensuring quick response times and effective service delivery.

Commitment to Excellence

At Leo Informatique, we are committed to delivering excellence in every aspect of our maintenance and support services. Our dedication to quality, customer satisfaction, and continuous improvement drives us to provide the best possible solutions for your business. We aim to build lasting relationships with our clients based on trust, reliability, and exceptional service.

In summary, Leo Informatique offers comprehensive maintenance and support services designed to keep your IT infrastructure in optimal condition. From annual maintenance contracts and on-call services to repairs, upgrades, and technical support, we provide the expertise and assistance you need to ensure uninterrupted business operations. Let us help you maintain a reliable and efficient IT environment that supports your business's growth and success.

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